Customer Service Advice: 9 Ways to Get a Person on the Phone
Don't stress it, just hang up on frustrating conversations.Press everything on your phone. You may be able to trick systems into thinking that you're on a rotary phone -- or that you're crazy. Either way, you're in.
Mumble. If the system can't understand you, it has no choice but to connect you with a live person.
Speak nonsense. See above.
Do nothing. They sense a rotary phone. Voila -- a human.
Speak Spanish. The Spanish option often has a shorter wait time, and you'll probably get a bilingual operator.
Select the cancel-service option. If a company thinks it's going to lose you as a customer, someone may try to convince you otherwise -- in person.
Mention a competitor. Systems sometimes monitor what you say while you're on hold. If you name a competitor, someone may help you sooner.
Swear. Some systems put anyone who is using profanity at the front of the line.
Plan your call time wisely. Avoid Monday, and call at an odd hour if you can.
For more help, consult gethuman.com, which maintains a list of more than 900 U.S. companies and how to get a human on the phone at each one.
-- voip-news.com
From Reader's Digest - August 2009
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